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		Introduction to Microsoft Power BI: A Closer Look at Visualizations$99.00In this course you will learn how to create and manage the following types of visualizations: matrixes, tables, charts,maps, gauges, cards, KPIs, and slicers.
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		Business Etiquette: Gaining That Extra Edge$139.99In this course, you’ll learn all about business etiquette. First, you will learn tips for meeting new people, which includes a good handshake, knowing how to handle business cards, making small talk, remembering names, and crafting a good first impression. Then, you’ll learn how to dress for success, dine with confidence, and present yourself well on the phone and via e-mail.
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		Managing Difficult Conversations$139.99This course will give you an eight-step process for a difficult conversation, as well as some things to consider when deciding to have the conversation (such as your desired outcome, the time and place, and how to stay safe). You’ll also learn how to speak persuasively, ask good questions, and listen actively.
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		Microsoft 365 Outlook Part 1: Customizing the Outlook Environment$99.00Customize the Outlook interface, and create and manage Quick Steps.
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		Advanced Skills for the Practical Trainer$139.99To begin, you will explore the trainer’s role and what skills and competencies trainers should have. Then you will learn about the learning process and different learning styles, and apply that knowledge to designing programs and motivating learners. You will also learn ways to manage the stress of training, plan a workshop, and lead a training session. Then, you will learn techniques for dealing with difficult participants, evaluating learning, and conducting on-the-job follow-up. Alternative training methods, such as eLearning, co-facilitation, and team teaching will also be covered.
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		Marketing and Sales$99.00In this course, you will learn effective, low-cost, and non-cost strategies to improve sales, develop your company’s image, and build your bottom line.
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		Microsoft 365 Word: Online: Formatting Text and Paragraphs$99.00In this course you will learn how to: Apply character formatting, Create lists, Control paragraph layout, and Apply styles to text.
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		Corrective Action$99.00This course covers all the essential elements of corrective and preventive action, from identifying problems from customer complaints and internal audits and determining their significance through root cause analysis, to measuring the effectiveness of the action.




































