After completion of this course, you should understand the definition of collaboration, what it takes to work collaboratively with your colleagues and the advantages of collaboration. Obstacles to collaboration will be explored, and how to develop strategies to improve a collaborative work environment. As well, you will know the six steps to make collaboration work, and the difference between collaboration, cooperation and teamwork.

In this course you will learn how to use automatic troubleshooting, use the Windows Update tool, and use updated Windows Security features.

Navigate the Outlook interface, perform basic email functions, and use Outlook help.