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The ABC’s Of Supervising Others:
$99.00This course will help you overcome many of the problems that you will encounter as a workplace leader. Topics include transitioning to a supervisory role, attitudes to cultivate, setting goals, personal productivity, communication skills, feedback techniques, conflict resolution, managing difficult conversations, and establishing credibility. -
Microsoft 365 Excel: Online: Working with Data
$99.00In this course you will learn how to: use formulas and functions, work with data, rows, and columns, and sort and filter data. -
Customer Service Training: Managing Customer Service
$139.99In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchard’s Situational Leadership II® model, servant leadership, and the five practices in James Kouzes and Barry Posner's “The Leadership Challenge.” -
Managing Across Cultures
$99.00During this course you will learn about cultures and how to integrate them into the workforce through effective communication and team building. In addition, you are going to be shown ways managing over a cross-cultural spectrum and building a multicultural organization by dipping into the global talent pool. -
Microsoft 365 Outlook: Online: Using the Calendar Workspace
$99.00In this course you will learn how to: get started with the Calendar workspace, work with events, use the Event window, and use shared calendars. -
Microsoft 365 PowerPoint Online: Working with Images and Shapes
$99.00In this course you will learn how to: Insert graphics, Modify and format objects, and Adjust image appearance -
Microsoft 365 OneNote: Online: Working with Notes, Part Two
$99.00In this course you will learn how to: use tags and symbols, add handwritten text to a note, and use OneNote’s highlighting tools. -
Microsoft 365 Word: Part 3: Managing Document Versions
$99.00Create a new document version using Microsoft Word and Microsoft SharePoint Server Compare document versions Merge document versions -
Microsoft 365 Word: Online: Finalizing Your Document
$99.00In this course you will learn how to: Control page layout, Use language tools, Check the accessibility of a document, Work with comments, and Co-author documents. -
Advanced Skills for the Practical Trainer
$139.99To begin, you will explore the trainer’s role and what skills and competencies trainers should have. Then you will learn about the learning process and different learning styles, and apply that knowledge to designing programs and motivating learners. You will also learn ways to manage the stress of training, plan a workshop, and lead a training session. Then, you will learn techniques for dealing with difficult participants, evaluating learning, and conducting on-the-job follow-up. Alternative training methods, such as eLearning, co-facilitation, and team teaching will also be covered.
