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Disability Awareness: Working with People with Disabilities
$139.99In this course, you will explore what the word “disabilities” means and what some common disabilities are. You will also explore stereotypes, misconceptions, and labels. Then, you will learn ways to encourage diversity, create an accessible workplace, make appropriate accommodations, and protect the privacy of your employees. -
Microsoft 365 Excel: Part 2: Creating Advanced Formulas
$99.00Apply range names Use specialized functions -
Fundamentals of Writing
$99.00Specific learning objectives include: how to write clearly, concisely, completely, and correctly; how to make sure words agree; how to recognize and use active voice; how to write proper sentences; how to use practical and inclusive language; how to use different punctuation marks; and, how to revise and proofread. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
$139.99In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying “no,” giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize.
