After completing this course, participants will know the characteristics of bad bosses and good leaders, understand how those who hold management positions can develop into good leaders, know the elements of leading by example, understand the importance of good communication and effective feedback, and know how to use emotional intelligence.

In this course, you will learn how to launch Sway, create a new Sway project, create and manage cards, and manage Sway projects.

In this course you will learn how to send instant messages and use related features, manage contacts, and customize the contacts view.