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Customer Service Training: Managing Customer Service
$139.99In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchard’s Situational Leadership II® model, servant leadership, and the five practices in James Kouzes and Barry Posner's “The Leadership Challenge.” -
Getting Started with Microsoft 365
$99.00Navigate your account Find help and change your account settings Use desktop apps with Microsoft 365 -
Microsoft 365 Word: Online: Working with Images
$99.00In this course you will learn how to: Insert images. Resize images. and Adjust image appearance. -
Writing Reports and Proposals
$139.99To begin this course, you will learn about the four stages of report writing: investigating, planning, writing, and revising. You’ll also learn about the ten steps of proposal writing, as well as using headings, adding visual aids, writing persuasively, and sourcing material.