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Respect in the Workplace
$99.00After you complete this course, you will be able to: Define and deal with bullying, abuse, harassment and discrimination, Identify and address unconscious bias, Identify power dynamics in the workplace, Be empowered as a bystander to take effective action, Understand and manage common emotions in the workplace, Understand mental health outcomes of prolonged or unaddressed disrespectful behavior, and Foster respect in your workplace. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
$139.99In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying “no,” giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Microsoft 365 SharePoint: User’s Guide
$99.00In this course you will learn how to: Get started with SharePoint, Work with files, and Use advanced features. -
Building Relationships for Success in Sales
$99.00This course will teach you how to leverage customer-focused selling, identify what influences relationships, expand your communication skills, manage your body language, develop a professional handshake, and grow your network. -
Beyond Workplace Politics: Using Social and Emotional Competencies
$99.00Upon completing this course you will have developed the skills that will allow you to cope with workplace politics which crop up in every workplace where there is more than one person. You will learn exactly what workplace politics are and then delve into learning lessons from social and emotional intelligence. The course takes you along through a look at self-awareness, self-management and into social awareness. Your learning journey continues with consideration of good relationship skills, responsible decision making and wraps up with a chance for you to create your own workplace philosophy. -
Microsoft 365 Excel: Part 3: Working with Multiple Workbooks
$99.00Arrange windows Link to data in multiple workbooks Consolidate data -
Cybersecurity 1: Fundamentals for Employees
$99.00Starting with an understanding of the history and the current state of cyberattacks in terms of quantity and cost to business this course has the participant explore the various forms of cybercrime so they know how to recognize and defend against them at a company and an individual level. Further it explores the role of information obtained on social media platforms in these attacks and allows so the participant to understand what they should and should not be putting on these platforms. This ends with participants creating their own Personal Cybersecurity Plan.
