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Call Center Training: Sales and Customer Service Training for Call Center Agents
$139.99In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying “no,” giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Microsoft 365 Teams: Communicating in Channels
$99.00Manage messages Do more with messages Manage files in a channel Use the wiki -
Microsoft 365 Excel: Part 1: Getting Started
$99.00Identify the basic components of Excel Create a basic worksheet Get help in Excel 365 -
Microsoft 365 Word: Part 3: Managing Document Versions
$99.00Create a new document version using Microsoft Word and Microsoft SharePoint Server Compare document versions Merge document versions -
Microsoft Sway: Graphics and Design
$99.00In this course you will learn how to work with images, customize image display, and set design options. -
Microsoft 365 Teams: Using Other Communication Tools
$99.00Use chat Make audio and video calls Use the Teams calendar to manage meetings Manage files -
Accounting Skills for New Supervisors
$139.99In course, you will learn the basics of accounting, including financial terms, generally accepted accounting principles, the accounting cycle, key financial reports, financial analysis tools, and budgeting. -
Generation Gap: Closing the Gap in the Workplace
$139.99During this course, you will consider whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. You will learn about the various types of generations and how human resource practices can bridge the gap. -
Microsoft 365 Excel: Part 2: Organizing Worksheet Data with Tables
$99.00Create and format tables Modify tables Use table references
