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Getting Started with Microsoft 365: Managing Users
$99.00Get started as an administrator Manage users, groups, and resources in Microsoft 365 -
Creative Thinking and Innovation
$99.00In this course, you will identify ways to develop your creative side and build a creative environment. You’ll also learn a basic problem-solving process, individual creative thinking tools (such as the RAP model, shoe swap technique, mind mapping, metaphors, and toys), and team-based creative thinking tools (such as brainstorming, brainwriting, rolestorming, the stepladder technique, and slip writing). -
The ABC’s Of Supervising Others:
$99.00This course will help you overcome many of the problems that you will encounter as a workplace leader. Topics include transitioning to a supervisory role, attitudes to cultivate, setting goals, personal productivity, communication skills, feedback techniques, conflict resolution, managing difficult conversations, and establishing credibility. -
Tough Topics: Talking to Employees about Personal Hygiene
$99.00This course has two major themes. First, we’ll give you a customizable framework for having tough conversations. Then, we’ll look at some common tough conversations that come up, including body odor, flatulence, poor clothing and hair decisions, and bad breath. -
Microsoft 365 SharePoint: Creating a New Site
$99.00In this course you will learn how to: Create, customize, and design a SharePoint site. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
$139.99In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying “no,” giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Workplace Harassment: What It Is and What to Do About It
$99.00In this course, you will learn about different types of harassment. You will also learn prevention strategies (such as harassment policies and handling issues promptly), what to do if you are harassed, what to do if you are accused of harassment, and how to handle harassment as a manager. Then, you will learn a basic complaint resolution process (including how to handle false complaints), when mediation might be an option, and ways to help the workplace return to normal. -
Honing and Delivering Your Message
$99.00Learn how to clarify your message and how to present it, successfully communicate your message, and ensure your listeners hear what you want to get across to them with the Honing and Delivering Your Message course. -
Building a Brand on Social Media
$99.00In this course you will look at various social media platforms and how they can be melded into your business to promote your brand. Along the way you will learn how to decide who your audience is, how to handle negative feedback as well as how to develop a complete social media plan.
