Manage messages using tags, flags, and other commands, and organize messages using folders.

In this lesson you will learn how to customize contact groups, use recording features, and customize Skype for Business options.

In this course, you will gain an understanding of what being progressive means, and then take time to truly examine this concept through activities and discussion. You will look at the process involved in going from the status quo to being progressive, along with how to develop or enhance a progressive mindset and innovative ideas. The last part of the course involves understanding the importance of a succession plan to a progressive organization.