In this lesson you will learn how to customize contact groups, use recording features, and customize Skype for Business options.

After completing this course, participants will know the characteristics of bad bosses and good leaders, understand how those who hold management positions can develop into good leaders, know the elements of leading by example, understand the importance of good communication and effective feedback, and know how to use emotional intelligence.

In this course you will learn how to create and modify tables and charts.