In this course you will learn how to: format text and cells, align cell contents, use Find and Select tools, and apply conditional formatting.

After completing this course, participants will know the characteristics of bad bosses and good leaders, understand how those who hold management positions can develop into good leaders, know the elements of leading by example, understand the importance of good communication and effective feedback, and know how to use emotional intelligence.

Create and update contacts, and view and organize contacts.