-
Conflict Resolution: Getting Along In The Workplace
$99.00In this course, you will learn what conflict is all about. You will also learn about different types of conflict, stages of conflict, helping others through conflict, and creating win/win solutions. As a bonus, you will also learn supporting skills, such as communication, active listening, and body language. -
Mastering Adult Learning Methods
$99.00This course will ensure that you have the skills to compare and contrast the teaching of children (pedagogy) and adult learning (andragogy), to apply best practices in adult education within your own classroom, to explain the importance of reflection in adult learning, to develop and use self-reflection and group reflection within classroom activities to enhance learning, to explain the importance of experiential, self-directed, project based, and action learning in adult education and to develop and use experiential learning, self-directed, project-based, and action learning classroom activities to enhance learning. -
Microsoft 365 Excel: Part 1: Managing Large Workbooks
$99.00Format worksheet tabs Manage worksheets Manage the view of worksheets and workbooks -
Knowledge Management
$99.00In this course, you will learn what knowledge is, what knowledge management is, how tacit and explicit knowledge are different, and the business benefits that knowledge management can bring. Then, you will learn about the knowledge management mix (which includes people, technology, and process) as well as a four step process for building your knowledge management framework. You will also learn about four knowledge management models: Bukowitz and Williams’ KM Process Framework, Gamble and Blackwell’s knowledge management matrix, Botha’s process model, and Nonaka and Takeuchi’s spiral model. Implementation aspects, such as knowledge management teams, post-mortem plans, KMBOKs, Chief Knowledge Officers, and pilot programs, are covered as well. -
Balanced Scorecard Basics
$139.99You will begin this course by learning what the balanced scorecard is and what types of organizations it is most useful for. Then, you will review some sample scorecards, strategy maps, and tactical action plans. You will also learn how to develop your organization’s mission, vision, and values (which form the basis for the balanced scorecard); a project vision statement; plans to implement the scorecard; and balanced scorecard teams. -
Getting Started with Microsoft 365: Your Subscription Package
$99.00Office apps that come with your subscription Services included with your subscription -
Social Selling for Small Businesses
$99.00In this course, you will learn about the attributes of social selling, you will learn how to explore social selling can generate business leads, how to apply social selling strategies of relevance in social media. You will also develop an understanding of the power of leveraging different platforms and how to measure results.
