This course is designed to get you started using design thinking to solve problems more creatively. You will better understand problems from the customer's perspective as you apply different brainstorming techniques to identify innovative ideas. You will be able to use effective design research through use of prototypes and testing to test your ideas and keep your design ideas moving forward. Upon completion you will be ready to take on your next project using a design thinking process.

In this course you will learn how to navigate the updated Start menu, use the updated taskbar and Action Center, use themes and emojis, and use the updated clipboard settings.

Manage messages Do more with messages Manage files in a channel Use the wiki

By the end of this course, users should be comfortable using the new features of Word, Excel, PowerPoint, and Outlook that were released in 2021 for the desktop version of Microsoft 365.

Create a PivotTable Filter data using slicers Analyze data using PivotCharts