This is an opportunity to review and enhance your proficiency in listening, speaking, reading and writing. You will find that being aware of cultural and workplace influences will help keep them from creating barriers to communication. Practical information on selecting the right words, and combining them effectively to get your message across, will improve your verbal and written communication. Specific advice on email, videoconferencing, proposals, and selling your ideas will further improve your communication skills.

This course covers the definition of unconscious bias, the importance of acknowledging and addressing unconscious bias in the workplace and personal settings, how to identify potential biases in personal and workplace settings, how to engage the Five Rs of reducing unconscious bias, and the development of plans and policies to reduce personal and workplace unconscious biases.

Format worksheet tabs Manage worksheets Manage the view of worksheets and workbooks

In this course you will learn how to get started with Skype for Business 2016, communicate with contacts, and update your status information.

Add captions to objects Insert cross-references Add bookmarks and hyperlinks Insert footnotes and endnotes Add citations Insert a bibliography