In this course you will learn how to: create and send email messages, respond to email messages in different ways, add items to a message, and manage messages.

In this course you will learn how to use chat, and manage meetings and files.

You are going to learn about people who attend trade shows and how to interact with them. You are also going to learn about the importance of pre-show promotion and then follow up afterwards. These topics will be explored in great depth as they get broken down into areas such as creating good opening lines and good conversations, targeted promotional giveaways, booth behavior, and prospecting activities.

In this course you will learn how to: get started with the People workspace, work with contacts, and use contact lists.

Format text and cells Align cell contents Use Find & Select tools Use Spell Checking