This course covers all the essential elements of corrective and preventive action, from identifying problems from customer complaints and internal audits and determining their significance through root cause analysis, to measuring the effectiveness of the action.

This course will ensure that all staff members understand the importance and use of progressive discipline. It starts by examining ways to minimizing disciplinary issues and after defining discipline, discipline policies and progressive discipline, it gives hands-on experience with verbal warnings, written warnings, performance improvement plans and termination, using thought exercises and scenarios.