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Call Center Training: Sales and Customer Service Training for Call Center Agents
$139.99In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying “no,” giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Survival Skills for the New Trainer
$139.99In this course, you will learn the basic skills that every trainer must have. This includes dressing appropriately, being assertive, being genuine, communicating well, connecting with people, handling difficult participants, and a desire to learn. At the end of the course, you’ll review a list of do’s and don’ts and consider your next steps. -
Microsoft Teams: Getting Started
$99.00In this course you will learn how to, describe what Microsoft Teams is all about, use channels and post messages, and get help in Teams. -
Microsoft 365 SharePoint: Configuring Site Settings
$99.00In this course you will learn how to: Configure site search options, Change site administration and navigation settings, and Configure site permissions. -
Promoting a Marketing Webinar
$99.00At the end of this course, you will be able to define the marketing objectives of your webinar, create an attendee avatar to connect with your target audience, create and use a lead magnet, develop a promotion strategy, explore the potential of a joint venture, and create a webinar marketing calendar. -
Microsoft 365 Excel: Part 2: Analyzing Data with Logical and Lookup Functions
$99.00Use text functions Use logical functions Use lookup functions Use date functions Use financial functions -
Becoming a Better Learner
$99.00After you complete this course, you will be able to understand what it means to learn and become a life-long learner, know what a mindset for learning looks like and how to adopt one, set realistic goals, understand what your network is and why expanding it is important, know how to ask questions and why that is important, become accountable for your goals and take responsibility, and know how to accelerate your learning. -
Microsoft 365 Excel: Part 1: Getting Started
$99.00Identify the basic components of Excel Create a basic worksheet Get help in Excel 365 -
Microsoft 365 Excel: Part 3: Working with Multiple Workbooks
$99.00Arrange windows Link to data in multiple workbooks Consolidate data