After completing this course, participants will know the characteristics of bad bosses and good leaders, understand how those who hold management positions can develop into good leaders, know the elements of leading by example, understand the importance of good communication and effective feedback, and know how to use emotional intelligence.

In this course you will learn how to: use formulas and functions, work with data, rows, and columns, and sort and filter data.

Create a new document version using Microsoft Word and Microsoft SharePoint Server Compare document versions Merge document versions

Navigate the Outlook interface, perform basic email functions, and use Outlook help.

In this course you will learn how to: get started with the People workspace, work with contacts, and use contact lists.