This course covers the definition of unconscious bias, the importance of acknowledging and addressing unconscious bias in the workplace and personal settings, how to identify potential biases in personal and workplace settings, how to engage the Five Rs of reducing unconscious bias, and the development of plans and policies to reduce personal and workplace unconscious biases.

Customize the Outlook interface, and create and manage Quick Steps.

Manage messages using tags, flags, and other commands, and organize messages using folders.