-
Call Center Training: Sales and Customer Service Training for Call Center Agents
$139.99In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying “no,” giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Disability Awareness: Working with People with Disabilities
$139.99In this course, you will explore what the word “disabilities” means and what some common disabilities are. You will also explore stereotypes, misconceptions, and labels. Then, you will learn ways to encourage diversity, create an accessible workplace, make appropriate accommodations, and protect the privacy of your employees. -
Self-Leadership
$99.00In this course, you will explore the four pillars of self-leadership: knowing who you are, knowing what you do, knowing what you need to learn, and using what you know. -
Meeting Management: The Art of Making Meetings Work
$139.99In this course, you will learn how to prepare for meetings, develop agendas, lead a meeting, differentiate between process and content, use facilitation skills in a meeting, and manage difficult participants. -
Diversity Training: Celebrating Diversity in the Workplace
$99.00In this course, you will learn what diversity means and what some of its related terms are. You’ll also consider how your world has changed and how stereotypes impact people. Then, you’ll learn how to use the four cornerstones of diversity and the STOP technique to encourage a diverse workplace. You will also learn how to manage for diversity and deal with discrimination issues. -
Branding: Creating and Managing Your Corporate Brand
$139.99This course will get you started on the road to creating a perfect brand. You’ll learn how to develop a visual identity from start to finish, the basics of graphic design, and how to keep your brand energized and alive. -
Anger Management: Understanding Anger
$139.99This course will help you identify how anger is affecting you. You will also learn about the anger process, trigger thoughts, behavior types, and coping strategies. -
Microsoft 365 Excel: Part 3: Exporting and Sourcing Data
$99.00Export data Use data sources Use Microsoft Forms -
Introduction to HTML and CSS Coding Part 2: Writing Your Best Code
$99.00In this course, you will learn about, standards-compliant markup, semantic elements, proper document structure, syntax organization, organizing code with comments, writing CSS with multiple lines and spaces, using proper class names, and using shorthand properties and values.
