This is an opportunity to review and enhance your proficiency in listening, speaking, reading and writing. You will find that being aware of cultural and workplace influences will help keep them from creating barriers to communication. Practical information on selecting the right words, and combining them effectively to get your message across, will improve your verbal and written communication. Specific advice on email, videoconferencing, proposals, and selling your ideas will further improve your communication skills.

After completing this course, participants will know the characteristics of bad bosses and good leaders, understand how those who hold management positions can develop into good leaders, know the elements of leading by example, understand the importance of good communication and effective feedback, and know how to use emotional intelligence.

Define the basic page layout for a workbook Refine the page layout and apply print options

In this course you will learn how to: use proofing tools, share and collaborate on notebooks, and work with notebook versions.

In this course you will learn how to set up a Skype meeting, participate in meetings, present content in meetings, and add interactivity to meetings.