Manage messages using tags, flags, and other commands, and organize messages using folders.

Customize the Outlook interface, and create and manage Quick Steps.

After completion of this course, you should understand the definition of collaboration, what it takes to work collaboratively with your colleagues and the advantages of collaboration. Obstacles to collaboration will be explored, and how to develop strategies to improve a collaborative work environment. As well, you will know the six steps to make collaboration work, and the difference between collaboration, cooperation and teamwork.

Create and update contacts, and view and organize contacts.