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Customer Service Training: Critical Elements of Customer Service
$139.99This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
$139.99In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying “no,” giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Advanced Project Management
$99.00In this course, you will focus on two areas of advanced project management. The first area is advanced project management techniques, such as communication plans and status meetings. The second area is general management skills, such as building a winning team and rewarding team members. -
Microsoft 365 Outlook Part 1: Composing Messages
$99.00Create an email message, check spelling and grammar, format message content, attach files and items to an email message, enhance an email message, and manage automatic message content. -
Microsoft 365 PowerPoint Online: Working with Images and Shapes
$99.00In this course you will learn how to: Insert graphics, Modify and format objects, and Adjust image appearance -
Meeting Management: The Art of Making Meetings Work
$139.99In this course, you will learn how to prepare for meetings, develop agendas, lead a meeting, differentiate between process and content, use facilitation skills in a meeting, and manage difficult participants. -
Microsoft 365 PowerPoint Online: Getting Started
$99.00In this course you will learn how to: Get started with PowerPoint Online, Create, edit, and view presentations, and Get help in PowerPoint Online. -
Training with Visual Storytelling
$99.00In this course, you will learn how to use storytelling to engage the hearts and minds of your audience. We’ll cover the essential elements of a successful story as well as a variety of storyboarding and graphic design tools. After you complete this course, you’ll be ready to create engaging, compelling training sessions that inspire your students. -
Microsoft 365 Outlook: Online: Getting Started
$99.00In this session, you will learn: about key terms associated with Microsoft Outlook, how to log into Microsoft Office, launch Outlook Online, and use its interface, about notifications, and how to get help in Outlook Online. -
Cannabis and the Workplace
$99.00In this course, you are going to learn about cannabis, its effects on the individual, and the potential impact in the workplace. You will consider medical cannabis, the rights and obligations of employees and employers, and the intervention process as you deal proactively by having a comprehensive drug and alcohol policy.
