This is an opportunity to review and enhance your proficiency in listening, speaking, reading and writing. You will find that being aware of cultural and workplace influences will help keep them from creating barriers to communication. Practical information on selecting the right words, and combining them effectively to get your message across, will improve your verbal and written communication. Specific advice on email, videoconferencing, proposals, and selling your ideas will further improve your communication skills.

In this course you will learn how to: create and send email messages, respond to email messages in different ways, add items to a message, and manage messages.

In this course you will learn how to manage messages, do more with messages, manage files in a channel, and use the wiki.