This course covers all the essential elements of corrective and preventive action, from identifying problems from customer complaints and internal audits and determining their significance through root cause analysis, to measuring the effectiveness of the action.

This course will take you through a Vendor Management process including outlining a Vendor Policy Document, developing Vendor Key Performance Indicators, assessing of potential vendor risk, describing components of a vendor contract, and monitoring the performance and relationship of vendors using questionnaires, form and auditing.

In this course you will learn how to navigate the updated Start menu, use the updated taskbar and Action Center, use themes and emojis, and use the updated clipboard settings.

At the end of this workshop, you will be able to: Understand why integrity makes a powerful, lasting impact, Recognize and use the four ‘I’s of transformational leadership, Practice better self-leadership, Measure and develop your authenticity and transformational leadership, Develop charismatic behaviors and improve your skills of persuasion, and Learn how to transform others.