After this course, you will be able to identify mobbing and how it differs from individual bullying, know why and how it occurs, know how it impacts the person targeted and the organization, know what actions to take if you are being mobbed, know how to avoid targeting someone, and know what action to take as an organization to stop mobbing before it starts

Manage messages Do more with messages Manage files in a channel Use the wiki

In this course you will learn how to send instant messages and use related features, manage contacts, and customize the contacts view.