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Cybersecurity 1: Fundamentals for Employees
$99.00Starting with an understanding of the history and the current state of cyberattacks in terms of quantity and cost to business this course has the participant explore the various forms of cybercrime so they know how to recognize and defend against them at a company and an individual level. Further it explores the role of information obtained on social media platforms in these attacks and allows so the participant to understand what they should and should not be putting on these platforms. This ends with participants creating their own Personal Cybersecurity Plan. -
Microsoft 365 Teams: Communicating in Channels
$99.00Manage messages Do more with messages Manage files in a channel Use the wiki -
Giving Effective Feedback – Free
$99.00In this course, you will learn about the essential elements of feedback, important communication techniques, and a framework for informal and formal feedback. You’ll also learn some tips for receiving feedback. -
Microsoft 365 Excel: Part 2: Analyzing Data with PivotTables, Slicers, and PivotCharts
$99.00Create a PivotTable Filter data using slicers Analyze data using PivotCharts -
Conflict Resolution: Dealing With Difficult People
$139.99In this course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner. -
Customer Service Training: Managing Customer Service
$139.99In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchard’s Situational Leadership II® model, servant leadership, and the five practices in James Kouzes and Barry Posner's “The Leadership Challenge.” -
Microsoft 365 Word: Online: Formatting Text and Paragraphs
$99.00In this course you will learn how to: Apply character formatting, Create lists, Control paragraph layout, and Apply styles to text. -
Knowledge Management
$99.00In this course, you will learn what knowledge is, what knowledge management is, how tacit and explicit knowledge are different, and the business benefits that knowledge management can bring. Then, you will learn about the knowledge management mix (which includes people, technology, and process) as well as a four step process for building your knowledge management framework. You will also learn about four knowledge management models: Bukowitz and Williams’ KM Process Framework, Gamble and Blackwell’s knowledge management matrix, Botha’s process model, and Nonaka and Takeuchi’s spiral model. Implementation aspects, such as knowledge management teams, post-mortem plans, KMBOKs, Chief Knowledge Officers, and pilot programs, are covered as well. -
Microsoft 365 Excel: Online: Using Pivot-Tables
$99.00In this course you will learn how to: insert PivotTables, work with PivotTable data, and sort and filter PivotTable data. -
Microsoft 365 Teams: Getting Started
$99.00Describe what Microsoft Teams is all about Use channels and post messages Get help in Teams -
Microsoft 365 PowerPoint Online: Finishing your Presentation
$99.00In this lesson you will learn how to: Apply animations and transitions, Customize design options, Work with comments, and Co-author a presentation.
