By the end of this course, users should be comfortable using the new features of Word, Excel, PowerPoint, and Outlook that were released in 2021 for the desktop version of Microsoft 365.

In this lesson you will learn how to customize contact groups, use recording features, and customize Skype for Business options.

In this course, you’ll learn what intrapreneurship is all about. You will learn about the history and culture of intrapreneurship and assess your own intrapreneurial qualities. You’ll also explore different ways that you can contribute to the intrapreneurial process. As well, you’ll learn how to develop, screen, sell, and implement your ideas.

In this course you will learn how to use automatic troubleshooting, use the Windows Update tool, and use updated Windows Security features.

After completion of this course, you should understand the definition of collaboration, what it takes to work collaboratively with your colleagues and the advantages of collaboration. Obstacles to collaboration will be explored, and how to develop strategies to improve a collaborative work environment. As well, you will know the six steps to make collaboration work, and the difference between collaboration, cooperation and teamwork.