This course will ensure that you have the skills to compare and contrast the teaching of children (pedagogy) and adult learning (andragogy), to apply best practices in adult education within your own classroom, to explain the importance of reflection in adult learning, to develop and use self-reflection and group reflection within classroom activities to enhance learning, to explain the importance of experiential, self-directed, project based, and action learning in adult education and to develop and use experiential learning, self-directed, project-based, and action learning classroom activities to enhance learning.

In this course you will learn how to: get started with the People workspace, work with contacts, and use contact lists.

This course covers all the essential elements of corrective and preventive action, from identifying problems from customer complaints and internal audits and determining their significance through root cause analysis, to measuring the effectiveness of the action.