In this course you will learn how to: create and send email messages, respond to email messages in different ways, add items to a message, and manage messages.

After completing this course, participants will know the characteristics of bad bosses and good leaders, understand how those who hold management positions can develop into good leaders, know the elements of leading by example, understand the importance of good communication and effective feedback, and know how to use emotional intelligence.

Customize the Outlook interface, and create and manage Quick Steps.