In this section, participants will learn how to bulk edit items, use categories, assign items, and flag items for follow up. Business history tools and the Communication History folder will also be covered, as well as using automatic and manual e-mail linking. The section will conclude with a discussion on sales tools, including sales stages and activities, lead scoring criteria, and products and services.
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Advanced Skills for the Practical Trainer
$139.99To begin, you will explore the trainer’s role and what skills and competencies trainers should have. Then you will learn about the learning process and different learning styles, and apply that knowledge to designing programs and motivating learners. You will also learn ways to manage the stress of training, plan a workshop, and lead a training session. Then, you will learn techniques for dealing with difficult participants, evaluating learning, and conducting on-the-job follow-up. Alternative training methods, such as eLearning, co-facilitation, and team teaching will also be covered.
